Frequently Asked Questions
Where do you ship from?
We ship almost all orders out of our Columbia, Missouri facility. We try to stock every model that Luminox carries, but due to high volume we may run out of a certain model. In that case, we will drop-ship it directly from the Luminox factory.
How much does shipping cost?
We offer free Priority Delivery from USPS on all orders placed within the continental United States. If the item is in stock, customers are allowed to upgrade to 2-Day or Next-Day Air for a fee. You can read more about shipping details and options here.
Can I track my order once it has been placed?
Yes, you can. If you have an account with us, you may log-in and view any order that you have placed with us. If you do not have an account with us, you can still view your order here. We will provide you with an order status if your item hasn't shipped, or a tracking # if it has been shipped.
How do you ship my order?
Most orders inside the continental Unites States are shipped via UPS, while a small amount are handled via the United States Post Office. Most international and Alaska/Hawaii orders are shipped using the Post Office. Additional charges may apply to international and Alaska/Hawaii shipments. Read more here.
Why should I create an account?
Creating an account allows you to not have to fill out the shipping/billing information every time you place an order with us. We DO NOT store your credit card, so you will have to fill out that information each time. If you have an account with us, you can also keep an order history.
Is my transaction secure?
Yes. We use an SSL Certificate from Verisign with 256-bit encryption to keep your information secure. Your transaction details get processed through 3Delta Payment Systems and we DO NOT store any of your credit card information.